Articles on: Troubleshooting

Dealsign invitation link does not open properly?

Microsoft has a program feature called Safe Links. When turned on, it quarantines and scans any link received to protect the user. This program modifies the access link address which can kill the connection to the client's return.
When the Dealsign invitation link is opened, if the link includes Microsoft standard URL prefix (safelinks.protection.outlook), it means the link is rewritten by the SafeLinks.
To receive links in the correct form, check instructions how to change SafeLinks settings: https://help.dealsign.ai/en/article/microsoft-defender-safe-links-whitelist-pq8xqb/
Anyhow, even if the invitation link does not open properly, the receiver can access the document by logging in to Dealsign:
Login: https://app.dealsign.ai/login
Signup: https://app.dealsign.ai/signup

Updated on: 06/03/2023

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