You have sent the invitation to Dealsign, but the receiver hasn't got the email?

If this is the case, typically the reason is one of these:

The invitation email address is misspelled - Double check the exact spelling of the invitees, and resend invites for the negotiation or signing in the right side document info panel. Go to Documents > Select document > Document info > Invites > Invite new receivers (+)

The invitation email has ended up in the recipient's spam - Ask the recipient to double-check that the email has not ended up in the spam.

If the receiver can not find the invitation link, the receiver can access the document by signing up with a correct email

Should you have any questions, please contact us through the chat.
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