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💁 Troubleshooting: Problems to login or accessing contracts?
If you are having problems using Dealsign, check this troubleshooting first: 1. Do you have correct user access rights? Verify you have logged in with correct username (email) and you have proper user rights to access the documents. If you got email invitation to join Dealsign, make sure you use the same email in the registration. If necessary, you can change your email in the My Account settings page OR sign up with a correct email https://app.dealsign.ai/signup 2.
Is your Dealsign missing some buttons or is the text overlapping? Logging screen doesn't work?
Problem might be in the browser you are using. We recommend Chrome browser, or you may use one of the following browsers: Firefox or Safari. Internet Explorer and Edge are not fully supported and usually don’t work quite as well with cloud-services like Dealsign and therefore some functions do not work in these browsers as they should. Please switch from Internet Explorer or Edge to either of the three browsers we support. Should you have any questions, please contact us through the chat or by
Is Dealsign working slower than usual, or are your contracts showing information that shouldn’t be there?
Browser saves information from the pages you visit. Removing this information from your browser cache will make it download the information again, this usually solves smaller issues immediately. To refresh and clear the cache CTRL + F5 / CTRL+ shift + F5 (Windows) OR command + shift + R (Mac). Log out from Dealsign and log in again https://app.dealsign.ai/login Should you have any questions, please contact us through the chat or by sending an email to support@d
Why we recommend using Chrome browser
We recommend using updated Chrome browser. Dealsign is developed and hosted with Google Cloud technologies, and Chrome provides the best user experience for Dealsign users. Or, you may use updated Firefox or Safari browsers. Here is some background information why we recommend using Chrome, Firefox or Safari browsers. Internet Explorer and Edge are not fully supported and usually don’t work quite as well with cloud-services like Dealsign and therefore some functions do not work in these brow