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💁 Troubleshooting: Problems using Dealsign?
If you are having problems using Dealsign, check this troubleshooting first: 1. Browser: Is your browser working properly? Sometimes browsers don't synch with cloud properly, hard refresh and clear Chrome browser cache: Windows: Hold down Ctrl and click the Reload button / Or Hold down Ctrl and press F5. Mac: Hold down Shift and click the Reload button / Or Hold down Command, Shift and click the ‘R’ key. We recommend using the updated Chrome browser. Check your internet
Is Dealsign working slower than usual, or information is not shown correctly?
Is Dealsign working slower than usual, or information is not shown correctly? Browser saves information from the pages you visit. Removing this information from your browser cache will make it download the information again, this usually solves smaller issues immediately. Sometimes browsers don't synch with cloud properly, refresh and clear the browser cache using the following actions. To hard refresh and clear the cache using Chrome: Windows: Hold down Ctrl and click the Reload button
Recommended browsers Problems to login, accessing contracts or using Dealsign? Problem might be in the browser you are using. We recommend using updated Chrome, Safari or Firefox browsers. Dealsign is developed and hosted with Google Cloud technologies, and Chrome provides the best user experience for Dealsign users. Internet Explorer and Edge are not fully supported and usually don’t work quite as well with cloud-services like Dealsign and therefore some functions do not work in these br
Receiver hasn't got the invitation email?
You have sent the invitation to Dealsign, but the receiver hasn't got the email? If this is the case, typically the reason is one of these: The invitation email address is misspelled - Double check the exact spelling of the invitees, and resend invites for the negotiation or signing in the right side document info panel. Go to Documents > Select document > Document info > Invites > Invite new receivers (+) The invitation email has ended up in the recipient's spam - Ask the recipient t
Browser language settings
Dealsign software works in English Dealsign user interface language is English, but users can basically use any language in their contracts. Dealsign does not support browser translations. Change your default translation settings By default, Chrome offers to translate pages written in a language you don't understand. You can control whether Chrome will offer to translate webpages: On your computer, open Chrome. At the top right, click More More and then Settings. At the bot
Dealsign system status pages: Current Status by Service: status.dealsign.ai This status page automatically monitors our systems and alerts if something is not working as expected. Uptime service status for the past 90 days: Uptime service status
How to hard refresh browser and clear cache
How to hard refresh browser and clear cache if you're using Chrome Chrome and Windows: To hard refresh on Google Chrome on Windows, there are two ways you can do it: Hold down Ctrl and click the Reload button. Or Hold down Ctrl and press F5. Chrome and Mac: To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it: Hold down Shift and click the Reload button. Or Hold down Command, Shift and click the ‘R’ key.