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💁 Troubleshooting: Problems to login or accessing contracts?
If you are having problems using Dealsign, check this troubleshooting first: 1. Browser: Is your browser working properly? We recommend using the updated Chrome browser. Sometimes browsers don't synch with cloud properly, refresh and clear the browser cache: Windows: Press CTRL + F5 / CTRL+ shift + F5. Mac: Press command + shift + R. Check your internet connectivity is working properly. Turn off your VPN if you have VPN connection on. 2. Access rights: Do you have corr
What languages does Dealsign support?
What languages does Dealsign support? Dealsign user interface language is English, but users can basically use any language in their contracts. Dealsign cloud technology is compatible with UTF-8 standard that can represent the characters of the widest range of languages. Dealsign user interface language is English, but you can basically use any language in your contracts.
Why we recommend using Chrome browser
Problems to login, accessing contracts or using Dealsign? Is your Dealsign missing some buttons or is the text overlapping? Logging screen doesn't work? Problem might be in the browser you are using. We recommend using updated Chrome browser. Dealsign is developed and hosted with Google Cloud technologies, and Chrome provides the best user experience for Dealsign users. You may access Dealsign using updated Firefox or Safari browsers, but you get best out of Dealsign with Chrome browser.
Is Dealsign working slower than usual, or are your contracts showing information that shouldn’t be there?
Is Dealsign working slower than usual, or are your contracts showing information that shouldn’t be there? Browser saves information from the pages you visit. Removing this information from your browser cache will make it download the information again, this usually solves smaller issues immediately. To refresh and clear the cache CTRL + F5 / CTRL+ shift + F5 (Windows) OR command + shift + R (Mac). Log out from Dealsign and log in again [https://app.dealsign.ai/login](https://app.dealsign.ai/
Receiver hasn't got the invitation email?
You have sent the invitation to Dealsign, but the receiver hasn't got the email? If this is the case, typically the reason is one of these: The invitation email address is misspelled - Double check the exact spelling of the invitees, and resend invites for the negotiation or signing in the right side document info panel. Go to Documents > Select document > Document info > Invites > Invite new receivers (+) The invitation email has ended up in the recipient's spam - Ask the recipient t
Browser language settings
Dealsign software works in English Dealsign user interface language is English, but users can basically use any language in their contracts. Dealsign does not support browser translations. Change your default translation settings By default, Chrome offers to translate pages written in a language you don't understand. You can control whether Chrome will offer to translate webpages: On your computer, open Chrome. At the top right, click More More and then Settings. At the bot