• 💁 Troubleshooting: Problems using Dealsign?

  If you are having problems using Dealsign, check this troubleshooting first: 🧑‍💻 Browser: Check your internet connectivity and browser is working properly. 🔗 Links: Check your email program is not modifying the link (Microsoft SafeLinks). 🔐 Access rights: Verify you are using the correct email and access rights. 1. Browser: Is your browser working properly? Sometimes browsers don't synch with cloud properly, hard refresh and clear Chrome browser cache: Windows: Hold down Ctrl aPopular

• Is Dealsign working slower than usual, or information is not shown correctly?

  Is Dealsign working slower than usual, or information is not shown correctly? Browser saves information from the pages you visit. Removing this information from your browser cache will make it download the information again, this usually solves smaller issues immediately. Sometimes browsers don't synch with cloud properly, refresh and clear the browser cache using the following actions. To hard refresh and clear the cache using Chrome: Windows: Hold down Ctrl and click the Reload buttonSome readers

• Recommended browsers

  Recommended browsers Problems to login, accessing contracts or using Dealsign? Problem might be in the browser you are using. We recommend using updated Chrome, Safari or Firefox browsers. Dealsign is developed and hosted with Google Cloud technologies, and Chrome provides the best user experience for Dealsign users. Internet Explorer and Edge are not fully supported and usually don’t work quite as well with cloud-services like Dealsign and therefore some functions do not work in these brSome readers

• Receiver hasn't got the invitation email?

  You have sent the invitation to Dealsign, but the receiver hasn't got the email? If this is the case, typically the reason is one of these: The invitation email address is misspelled - Double check the exact spelling of the invitees, and resend invites for the negotiation or signing in the right side document info panel. Go to Documents Select document Document info Invites Invite new receivers (+) The invitation email has ended up in the recipient's spam - Ask the recipient tFew readers

• Browser language settings

  Dealsign software works in English Dealsign user interface language is English, but users can basically use any language in their contracts. Dealsign does not support browser translations. Change your default translation settings By default, Chrome offers to translate pages written in a language you don't understand. Disabling Google Chrome Automatic Translation Feature: On your computer, open Chrome. Click on the three dots on the top right of the window, click on Settings. 3Few readers

• System status

  Dealsign system status pages: Current Status by Service: status.dealsign.ai This status page automatically monitors our systems and alerts if something is not working as expected. Uptime service status for the past 90 days: Uptime service statusFew readers

• How to hard refresh browser and clear cache

  How to hard refresh browser and clear cache if you're using Chrome Chrome and Windows: To hard refresh on Google Chrome on Windows, there are two ways you can do it: Hold down Ctrl and click the Reload button. Or Hold down Ctrl and press F5. Chrome and Mac: To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it: Hold down Shift and click the Reload button. Or Hold down Command, Shift and click the ‘R’ key.Few readers

• Microsoft Defender™ Safe Links Whitelist

  Microsoft Defender has a program feature called Safe Links. When turned on, it quarantines and scans any link received to protect the user. This program modifies the access link address which can kill the connection to the client's return. The client can highlight the link in the email, copy it, and paste it into their browser and it will work as expected. If they receive multiple emails from us over the course of the year, they may want to add an exclusion for our URL to their Safe Links rewFew readers

• Dealsign invitation link does not open properly?

  Dealsign invitation link does not open properly? Microsoft has a program feature called Safe Links. When turned on, it quarantines and scans any link received to protect the user. This program modifies the access link address which can kill the connection to the client's return. When the Dealsign invitation link is opened, if the link includes Microsoft standard URL prefix (safelinks.protection.outlook), it means the link is rewritten by the SafeLinks. To receive links in the correFew readers