If you are having problems using Dealsign, check this troubleshooting first:

🧑‍💻 Browser: Check your internet connectivity and browser is working properly.
🔐 Access rights: Verify you are using the email and access rights.

1. Browser: Is your browser working properly?
Sometimes browsers don't synch with cloud properly, hard refresh and clear Chrome browser cache:
Windows: Hold down Ctrl and click the Reload button / Or Hold down Ctrl and press F5.
Mac: Hold down Shift and click the Reload button / Or Hold down Command, Shift and click the ‘R’ key.
Make sure you have an updated browser. We recommend using Chrome.
Check your internet connectivity is working properly. Turn off your VPN if you have VPN connection on.
Close additional browser tabs and sessions to other cloud services to secure sufficient connectivity.
Log out from Dealsign, close & restart browser, open "New Incognito Window", and log in again https://app.dealsign.ai/login

2. Access rights: Do you have correct user access rights?
Verify you have logged in with correct username (email) and you have proper user rights to access the documents, workspace and groups.
If you got email invitation to join Dealsign, make sure you use the same email in the registration.
Double check your browser's autofill functionality did not signup you with another email.
If necessary, you can change your email in the My Account settings page, or sign up with a correct email https://app.dealsign.ai/signup
In case you have more than one Dealsign username, ensure you have signed out the browser session before login with another username.

Should you have any questions, please contact us through the chat.
Was this article helpful?
Thank you!