If you are having problems using Dealsign, check this troubleshooting first:

1. Do you have correct user access rights?
Verify you have logged in with correct username (email) and you have proper user rights to access the documents.
If you got email invitation to join Dealsign, make sure you use the same email in the registration.
If necessary, you can change your email in the My Account settings page OR sign up with a correct email https://app.dealsign.ai/signup

2. Is your browser working properly?
Connectivity: Check your internet connectivity is working properly.
Refresh browser: Refresh and clear the cache, press CTRL + F5 / CTRL+ shift + F5 (Windows) OR command + shift + R (Mac).
Browser: We recommend using updated Chrome browser.
VPN: Turn off your VPN if you have VPN connection on.

Should you have any questions, please contact us through the chat or by sending an email to support@dealsign.ai
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